Work any job but Customer Service - Anonymous employee Paylocity Employee Review

Kool-aid mentality: With the introduction of the new values, feedback and mentality from leadership is always sort of cliche around “Drink our own wine” or “Be Unbeatable Together”. When genuine concerns and feedback is brought to the attention of leadership/HR, these types of responses end up being dismissive of the persons attempts to help facilitate a conversation. Live a value for sure, don’t drown us in it. Stress, Stress, stress - I would never recommend the Account Manager role to anyone. I’ve seen good friends and people breakdown in tears at their desk (year round, not just a year end issue), great CSM leaders are in short supply, and knowledge resources available are subpar. PEAK information is never updated timely enough to account for process or product changes. Incorrect information plagues the articles as well. Training - The new hire training is built around “perfect world” scenarios but there is nothing “perfect” of the scenarios you’ll encounter daily. Basic troubleshooting is not taught nor deescalation processes for clients. There’s a difference between explaining how the system is “supposed” to work and explaining what you can expect to encounter. Procedures - Internal Procedures lack any sort of standardization which makes doing your daily job difficult. One department may require a separate ticket for every single company where another department doesn’t. Some you email, some you can’t. Some work in sales force while others don’t. Use salesforce but don’t make a ticket. Trying to keep 10+ departments procedures straight is tough. Especially when you’re busy servicing all your clients. Do it wrong and you have to restart your entire process all over again. Delayed results = angry clients = stress, stress, stress. Sales Team: Overpromises, no true understanding of system. Leaves IC and AM to do damage control and clean up. They still get their commission checks though so no incentive for them to be better.