Not what I expected - Account Manager Paylocity Employee Review

It is an extremely stressful job and there is not a lot of support. The training is a basic overview of the system and the actual payroll questions are not easy. I feel like there should more in depth training or they should look for people that have a degree or extensive experience in payroll. We're dealing with people's payrolls and most of the time we're just guessing as to what should be done. You can ask 3 different people the same question and get 3 different answers. The majority of the clients were over promised during the sales step and there are many problems coming out of implementation. The account managers pay for those two things and clients love to escalate all the way up to the Steve's. That is not a good feeling when you are doing everything you can to help. You have an assigned client list and one account manager can have over 200 clients. The majority of clients prefer email, but you are required to stay available in the phone queue 80% of the time. it is impossible to reach that number while trying to keep up with the emails. Most items require research and that cannot be done when you are constantly being interrupted by the phone. Project time is assigned, but usually for 30 minutes at a time. That is not enough time when you have an inbox full of issues to be resolved. It's just a matter of time before the escalations start coming in. You leave every day feeling defeated and stupid.