Underpaid, overworked and unappreciated - Technical Support Engineer Pearson Employee Review

2.0
Jun 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Fun to solve problems and troubleshoot the software.

Cons

Do not promote internally. Support is managed poorly. Customers are often verbally abusive and unreasonably demanding.

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5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The job was easy and flexible.

Cons

The job was boring since you had to watch the testers, and not be on your phone.

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Not much else.

Cons

No lunch break, no breaks in general, can’t go to the bathroom for hours on end, the managers’ daughter gets special treatment because her mother is in charge. Constant criticism and unfair treatment.

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