My initial months with Pegasus were great — the team was supportive, management was understanding, and I felt motivated. Unfortunately, things took a sharp downturn after both new upper management joined.
Several challenges made day-to-day work difficult:
- The systems and software used for management and resident/prospect services are poorly integrated, causing confusion and inefficiency.
- Frequent changes to SOPs and software platforms disrupted workflow and communication.
- Daily leasing calls when placed on “priority” felt unproductive and time-consuming.
- The dress code was highly restrictive compared to industry norms (limited colors, heel requirements, etc.).
- Ownership seemed disconnected from operational realities, creating obstacles rather than solutions.
- The leasing application process was extremely rigid, turning away qualified prospects and creating tension.
- Helpdesk support—especially RealPage—was often unhelpful, dismissive, and closed tickets prematurely.
- We were pressured to perform at the highest level with little to no support, often as a skeleton crew.
- Important areas of the property were underfunded, sometimes impacting resident health and safety.
- Inclement weather policy penalized employees without PTO if the office closed early.
- Residents were "nickeled and dimed", with fees continuing to be added over time.
- Use of certain software (e.g., Snappt) raises concerns about Fair Housing compliance, particularly in diverse markets like Savannah.
- Leadership during management transitions was poor, focusing on staff retention rumors rather than supporting teams.
- New regional leadership was difficult to reach for urgent matters, resulting in lost leases and frustration.
- Feedback from new regional leadership was often discouraging or passive-aggressive despite strong performance.
Truthfully, there is much more to share, but to summarize: I would not choose to work for Pegasus ever again. The company’s practices did not align with my core beliefs about ethical property management, and I could not continue working for an organization that operates in this manner.
