Customer Care Specialist - Anonymous employee Pella Employee Review

2.0
Aug 15, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

competitive pay, coffee is available

Cons

no personal growth, misleading, management is not personable but instead not pleasant to work under. workers are afraid to take breaks. Walk on egg shells. everyone and their brother work there. very negative environment and uncomfortable feeling. Bad vacation benefits. training is a joke. no ergonomics for the work stations. you have to provide your own pens and supplies.

Explore other reviews about Pella

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

Cons

No major downsides based on my experience.

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product, hours were good, and good culture overall. I worked there for well over 10 years and was very sad to leave.

Cons

The Birmingham branch went through several owners during my long tenure with the company. Each owner had its pros and cons. Eventually Birmingham was bought out by the corporate office. The company constantly changing owners gave alot of anxiety and employees were often left feeling a lack of stability. There is not alot of room for growth and the starting pay is not the best, unless you are in Trade sales.

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