If I could give 0 stars I would - Customer Service Representative Pella Employee Review

1.0
Jun 16, 2022
Recommend
CEO approval
Business Outlook

Pros

When I first started they made me feel like I would love it.

Cons

-no way to see when you can take time off -made me work while I was sick to the point of throwing up because they were at “threshold”. - hard work does not pay off. Tried multiple times to work with team lead to advance, but friends of management were chosen for roles instead. This didn’t just happen to me. -tried to find positives until I couldn’t anymore. -felt like an inmate. Was messaged or talked to when my mouse was still for more than a minute because I was reading something for a customer. -didn’t feel like I was treated like a capable adult. -pella needs to work with their customer service management

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Pella Response
4y
Hello, thanks for sharing your feedback. What you describe does not reflect our expectations of our leadership or our culture. If you're willing to share more specific feedback, please email us at employerbrand@pella.com.

Explore other reviews about Pella

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

Cons

No major downsides based on my experience.

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product, hours were good, and good culture overall. I worked there for well over 10 years and was very sad to leave.

Cons

The Birmingham branch went through several owners during my long tenure with the company. Each owner had its pros and cons. Eventually Birmingham was bought out by the corporate office. The company constantly changing owners gave alot of anxiety and employees were often left feeling a lack of stability. There is not alot of room for growth and the starting pay is not the best, unless you are in Trade sales.

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