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      Pella

      Engaged Employer

      Pella reviews

      Pella distributer - Customer Service Representative Pella Employee Review

      2.0
      Nov 29, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay Opportunity for growth They give you lots of branded hats and shirts

      Cons

      Manager does not know how to communicate with different types of people If you do your work well you will get more and more thrown on you while other skate by doing the minimum to keep from getting more work on them Micromanaged down to the manager yelling while you are on the phone telling you how to speak to the customer No sick time and you get reprimanded on your review for using PTO if you have an emergency or are sick No raise for 12 months after employment Management does not want the employees talking about there pay Homophonic and transphobic conversations in the office You will be outcasted and verbally reprimanded if you do not attend non work related and unpaid events.

      avatar
      Pella Response
      2y
      Hello, thank you for taking the time to share your experience with us. At Pella, we strive to ensure that every team member has an opportunity to reach their full potential and grow their career. What you describe doesn't reflect our expectations for the team member experience, and we'd like to look into this more for you. Please email us at employerbrand@pella.com. Thank you! -AH

      Explore other reviews about Pella

      5.0
      May 4, 2026
      Communications
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

      Cons

      No major downsides based on my experience.

      4.0
      Jun 10, 2026
      Inside sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product, hours were good, and good culture overall. I worked there for well over 10 years and was very sad to leave.

      Cons

      The Birmingham branch went through several owners during my long tenure with the company. Each owner had its pros and cons. Eventually Birmingham was bought out by the corporate office. The company constantly changing owners gave alot of anxiety and employees were often left feeling a lack of stability. There is not alot of room for growth and the starting pay is not the best, unless you are in Trade sales.

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