Not worth it - Customer Service Pella Employee Review

1.0
Oct 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Opportunities for growth within the company if you're liked, remote work.

Cons

Customer Service management sucks. Unless you are one of their favorites, get ready for extra work with no extra pay. HR will not help when you file a complaint about their unreasonable policies. Oh and that vacation you had planned? Might as well cancel it because they won't approve your vacation request since they are constantly over threshold. Management is on an unnecessary power trip.

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Pella Response
1y
Thank you for taking the time to share your experience with us. At Pella, we strive to ensure that every team member has an opportunity to reach their full potential and grow their career. What you describe doesn't reflect our expectations for the team member experience, and we'd like to look into this more for you. Please email us at employerbrand@pella.com. Thank you! -AH

Explore other reviews about Pella

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

Cons

No major downsides based on my experience.

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product, hours were good, and good culture overall. I worked there for well over 10 years and was very sad to leave.

Cons

The Birmingham branch went through several owners during my long tenure with the company. Each owner had its pros and cons. Eventually Birmingham was bought out by the corporate office. The company constantly changing owners gave alot of anxiety and employees were often left feeling a lack of stability. There is not alot of room for growth and the starting pay is not the best, unless you are in Trade sales.

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