Pros
work from home, nothing else
Cons
This company was horrible. The managers don't do ANYTHING. They don't take escalation calls, they don't do coachings. The ONLY thing this company cares about is CSATs. I wasted an hour with my team lead going over CSAT scores each week. Nothing to actually enhance my job performance or how to deal with escalations. Half of our calls are escalations, They have a bunch of useless team leads that don't do anything. They accuse you of "avoiding work" if god forbid you are busy and don't respond to a slack message within a few minutes. Only 40 hours of sick time a year and no days off except christmas and thanksgiving, the company is a joke. The systems they use are literal garbage, talkdesk is trash and is constantly crashing, horrible cheap systems. The management team is horrible to you and does not help you or care about you. I would rather work at Wendy's, I feel terrible for the members who deserve better.