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Pendo

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Pendo reviews

Great people, poor product culture - Anonymous employee Pendo Employee Review

2.0
Feb 11, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Your peers in Product, Design, Engineering will be some of the smartest, intelligent and passionate people you will ever work with. Not to mention, they’re a great fun group and you’ll make lifelong friends here!

Cons

The product: Lacks an articulate and cohesive product vision. Themes and strategies change abruptly and constantly so you end up with half baked features everywhere. There’s a consistent cadence of whiplash every quarter that everyone has come to expect. PMs, designers and researchers will spend weeks doing work to decide the best set of features for highest customer value only for it to be completely deprioritized in the days before quarter end. Culture: No autonomy; well researched ideas can be dismissed with no counter-evidence. Decisions are made from the top-down. There has also been a history of meetings where work is presented to executive leadership and PMs/designers are publicly and abrasively questioned and at times, humiliated. Leadership: Does not communicate the vision or strategy well. When well researched work is communicated, it gets shot down in public settings without any compelling evidence as to why. In short, it’s disrespectful. Process: Process is important, but there is so much documenting of the same information in multiple formats and presenting that same information numerous times. The process gets in the way of doing the actual work Ultimately, while Product at Pendo moves quickly, not all of it is productive. Most of the time, the movement you feel is actually running through a viscous cycle of feeling hopeful that you can make an impact and then falling flat because the organization makes it impossible for you to actually execute. The way this place has been run is borderline toxic. From what I’ve seen, intelligent, driven people who join Pendo product/design/research leave here dejected and emotionally exhausted.

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Pendo Response
4y
Thank you for sharing your experience at Pendo and your experience in the Product Team. Pendo was without a Chief Product Officer for almost a year, as well as missing other senior leadership positions in product. With those gaps, we realize that there were meetings and experiences where we asked Product Managers to step up and have debates on product strategy and major decisions that were difficult. We should have provided more support to our Product Managers to ensure their success. With our maniacal focus on the customer as well as our prioritization of R&D investment to ensure we focus on the most important things, these decisions are difficult and require iterations and debate. We are working hard to change our meeting structure, reduce friction in the process, and invest in leadership to better support our product managers and designers while we still balance ensuring we make the right investments to serve our customers.

Explore other reviews about Pendo

5.0
Jul 13, 2026
People team
Recommend
CEO approval
Business Outlook

Pros

Pendo is fast-paced and not afraid to try new things. I've been here for a little over a year and am consistently surprised at how much change my team has been able to drive in such a short period of time.

Cons

As stated in the 'pro' section, Pendo tries new things! That is not for everyone. Part of trying a lot of new things is that some of them don't work as intended, and you have to pivot from there. Leaders are not always great at change management, so not all of the experiments that end in pivots feel well thought out the further removed from decision making that you are. I've worked in a lot of different environments and would rather be in a company that tries things than one that let's 'this is how we do it' calcify into something that can't be questioned or changed.

1
5.0
Jun 11, 2026
Enterprise account director
Recommend
CEO approval
Business Outlook

Pros

-great compensation once you surpass your quota- incentivized to be a top performer -Work/life balance is still considered important -the product is incredibly valuable and ever-evolving; there is no lack of innovation of the product -CEO genuinely cares for the company and the individuals -trust in the reps to know what is best for the company so you have the autonomy to operate in the way that you feel is best for the customer and for the company without incredibly stringent tools -I believe in the sales leadership that is place today and the direction that they are taking the company - they want us all to succeed. -great office and amenities -love my coworkers -sales leadership is open to feedback, even when it is incredibly busy -customers are incredibly happy with the product

Cons

-constantly changing priorities, which make Pendo not the right fit for everyone. You still have to get scrappy -it is a large product. If you are not willing to take the time to learn the product, this is not the right place for you. You need to know how to focus on value, and not expect simply a transactional sales process. You are not going to be spoon-fed, you must speak up when you are in need of additional learning opportunities

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