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      Percepta

      Engaged Employer

      Percepta reviews

      Management are not people managers. - Customer Care Percepta Employee Review

      1.0
      Nov 10, 2025
      Customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      paycheck and health care and hybrid or remote work possible depending

      Cons

      Horrendous people skills in management. Why were these people promoted or hired for these positions managing teams of people ? Team leaders are struggling between these unqualified managers who do not coach or encourage or support, but only criticize, and the teams who need a ton of help. HR is inaccessible, impersonal, and uninformed, walking a fine line between legal HR activity and simple neglect. Disorganized, unprofessional, uninspiring for advancement. Great management can make a stressful, uninspiring role feel like the role you want to master and excel at, and on to a higher level. Not here.

      avatar
      Percepta Response
      4mo
      Thank you for taking the time to share your experience. We recognize how important strong leadership, support, and access to resources are, especially in demanding roles. Feedback like this matters, and we appreciate you being candid about what you experienced. If you’re open to continuing the conversation or sharing more directly, please reach out to percepta.hr@percepta.com.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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