It sounds great in the beginning, but... - Social Media Specialist Percepta Employee Review

1.0
Mar 27, 2017
Recommend
CEO approval
Business Outlook

Pros

There were some employee appreciation initiatives that i haven't seen elsewhere, like quarterly parties, holiday decorating contests... Their training is also really great- you step into the job prepared. Despite the cons, there are friendly people if you know how to be outgoing. It was a good job for having just graduated from college and getting some experience, but not a place I could see someone with real ambition staying at for very long.

Cons

There is absolutely no way to advance at this place unless you never ever take a day off or a sick day, bend over backwards and kiss up to every manager that crosses your path. You need to be friends with the right people to be successful here, otherwise you're just another cog in a machine that doesn't care who you are.

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Percepta Response
9y
Good afternoon. Although we would love for every review to be positive, realistically, we are aware that is not possible. Furthermore, these types of reviews allow us to research and investigate, so that we can work to grow and improve things that are within our control. Please allow us to preface our response by thanking you for utilizing Glassdoor to share your perspectives. We appreciate hearing from you. I respectfully disagree with your comment regarding using your PTO. A big part of our culture is encouraging employees to work towards striking some type of balance between work and personal life. We are all well aware of the challenges with balancing so many responsibilities in life, and to be transparent, it's something everyone struggles with to some degree. We do offer an Employee Assistance Plan (free to all employees) to help with these types of stressors. Additionally, I would like to politely address the remark regarding the night shifts. To be fair and objective, we make all shift decisions based on work performance. At consistent points throughout the year, the leadership team reviews performance metrics, and the employees that have the strongest work performance get the first selection of shift preference. This is an objective mechanism for rewarding employees solely on work performance, while also giving all employees feedback on what they can do to have more favorable shift selection opportunities in the future. The comments in your last sentence are concerning, as we work very diligently to create a culture of teamwork and collaboration. We must work together to be successful- no one can make the organization successful by themselves. Having said all of this, thank you again for sharing your perspective and connecting with us. We wish you all the best going forward. Take care.

Explore other reviews about Percepta

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

Cons

No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

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Percepta Response
4mo
Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
16h
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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