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      Percepta

      Engaged Employer

      Percepta reviews

      More Cons than Pros - Anonymous employee Percepta Employee Review

      3.0
      Sep 21, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked for this company for close to 6yrs. I met a lot of great people. The company was a great company to work for when I first started. Everyone felt the satisfaction of knowing you were appreciated.

      Cons

      Lack of communication. This company decided to decrease my pay rate, force everyone to meet demands which requires additional expenses. We were basically told, "you either comply with the new changes or kick rocks". There is no room for growth. The merit increase is literally pennies. The morale is no longer there. I can honestly say, I have never had any issues until the recent changes. The new changes caused so many issues and stress, regardless if my numbers were 100% across the board. I have never been treated so unfair and disrespected in my life. P.S. the common answer is, "I DON'T KNOW" and that's with Management, HR on down the list.

      avatar
      Percepta Response
      8y
      Good morning. Sorry for the delayed response to your review. In short, to remain competitive, some operational changes were made for the sake of efficacy and efficiency within the business. We understand that change can be difficult and we respect your opinions. Hoping that all is well on your end, and we wish you and your family happy holidays. Take care.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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