I worked there 12 years - Customer Service Manager Percepta Employee Review

2.0
Jun 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Paychecks always arrived on time. Learned alot on the automotive industry. The best day there was my last day.

Cons

Oh where do I start. Am I a disgruntled ex- employee? NO. If you need a job- by all means do what you need to, but do not expect this place to be where you can make a career. To do that you have to buddy up to unsavory people, lie to customers to the point you feel like you have violated your morals. The bad part- they will convince you those lies are the truth. You will be retaliated against for reporting illegal activities, you will be tortured by those who have the power to do so in other departments, with no repercussions for them. You will have to fight to keep your livelihood. My biggest regret.. not trusting my gut instinct to leave when I should have and falling for the hype. They do not care about you as a person, do not value your service. The environment is downright abusive in a passive aggressive way. The client is Ford- they use the CRC as a dumping ground for their bad employees . They will send in a few good ones, but it is mostly rejects that couldn't cut it elsewhere in the company. They ruin the place, encourage the favoritism and behave worse than any other company execs I have ever seen.

Explore other reviews about Percepta

5.0
Jan 7, 2026
Recommend
CEO approval
Business Outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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