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      Percepta

      Engaged Employer

      Percepta reviews

      Toxic environment - DON'T ACCEPT - FordPass Guide Percepta Employee Review

      1.0
      Feb 7, 2019
      Fordpass guide
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only thing is the salary.

      Cons

      Every thing! They use to extend the probation period without having real reasons, so they use to invent them! There isn't any real manager! Nothing works! The application doesn't work, you need to invent answers to provide to the customers! There isn't any communication between other departments! If you are sick, even after months that you never was, they disagree and let you know that it is not appreciated! As Ford is moving to Dunton, they will also move but even if they know, they don't tell you anything about it in your interview! My advice is not to accept any offer from them, even when the salary is really good.

      avatar
      Percepta Response
      7y
      I'm sorry that you had a negative experience. There weren't many clear specifics in your review that can be addressed; we do in fact have a clearly established management team and structure, communication process and technical support team that can and do serve our employees and customers well.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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