Amazing Skills learned for a work from home job. - Click to Chat Customer Service Percepta Employee Review

5.0
Apr 19, 2019
Recommend
CEO approval
Business Outlook

Pros

I loved this job. You get to work from the comfort of your home office and the supervisors were always very supportive and friendly. It gave me great job experience that helped me land an entry level position in the IT industry.

Cons

The pay isn't very good but it's acceptable considering you get to save gas and car maintenance money by working from home, and the job has benefits and holidays as well. Don't work here if you don't have thick skin because you are going to spend a lot of time talking to angry rednecks making completely unreasonable demands and hurling insults at you (although you can disconnect people for being abusive). Our systems were also very glitchy, and the staffing department seemed to have some issues as they would never be able to assign us break/lunch schedules that didn't conflict with each other (supervisors had to give us their own schedules for weekends) and severely understaffed weekends while overstaffing weekdays.

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Percepta Response
7y
Thank you for the five-star review. We're grateful for both your positive comments and your service with Percepta!

Explore other reviews about Percepta

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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