Toxic Work Culture with Leaders Unable to Take Accountability - Anonymous employee Percepta Employee Review

1.0
Mar 27, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

With such a high level of turnover, your odds of getting a promotion are relatively higher than other companies.

Cons

This is the worst company I have ever worked for. I am only writing this because I have seen managers treat people so badly because they are unable to hold themselves accountable for their actions or inability to provide zero training and direction. People shouldn’t be treated this way. If I can save one person from subjecting themselves to this work environment this review is worth it. In my time employed, there was little to no direction from the top. Despite constantly talking about company objectives, they were never set or communicated. It is literally an environment of fire drills all day every day, especially at the Houston site. I witnessed a group of people getting promoted then demoted during training. They were back on the phone and no one told them what has happening for weeks! Only for some of them to be fired right before Christmas. This company checks all of the dysfunction boxes - blame culture, toxic work environment, little or no work life balance, favoritism, you name it, I could easily give 10 examples for each one! I recommend using an offer as leverage and or just don't even apply. If you have applied and have noticed them dropping the ball, this is just a preview of what is to come, extreme disorganization from lack of leadership at the top. Their new President is their only hope but she needs to do a complete HR leadership overhaul, this department is made of women who behave very badly.

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Percepta Response
6y
It’s our goal to provide a great place to work with excellent culture and upward mobility. We look to hire internally and promote from within whenever we can. We take every experience as an opportunity to learn; as such, we’ve been reviewing many processes internally for the last 6-9 months. If you have suggestions on ways for us to improve further, send us a note at Percepta.hr@percepta.com – thanks.

Explore other reviews about Percepta

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

Cons

No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

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Percepta Response
4mo
Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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