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      Percepta

      Engaged Employer

      Percepta reviews

      Good starting point if you’re interested in customer service - Customer Service Representative Percepta Employee Review

      3.0
      Feb 10, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are friendly Entry level salary is not the worst ($15 and $17 if bilingual)

      Cons

      Too many systems and measuring metrics Made training confusing Don’t provide enough time for admin work outside of making calls No flexibility with schedule in first 3 months working Benefits are below average

      avatar
      Percepta Response
      5y
      We work hard to improve the employee experience every day. It's one of our goals! If you have specific examples on things we could improve on, we're all ears! Send us a note at percepta.hr@percepta.com

      Explore other reviews about Percepta

      5.0
      Jan 16, 2026
      Business operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      Jun 24, 2026
      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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