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      Percepta

      Engaged Employer

      Percepta reviews

      Don’t Do It - Case Manager Percepta Employee Review

      1.0
      Jul 19, 2023
      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was the only decent thing about it

      Cons

      Training is not correctly structured, managers are nitpicky as to who they want to support, training has nothing to do with the actual types of calls you’ll be getting. Once you’re on the floor, if you get stuck on a questions, you’ll have to reach out in a Teams chat, to which you won’t get a reply for 20-30 minutes, so you’ll have to tell the customer to call back.

      avatar
      Percepta Response
      2y
      We're sorry to hear that your experience at Percepta didn't meet your expectations. Our goal is to provide a positive and productive work environment for all of our employees. We'd like to learn more about your situation so we can help improve the employee experience. If you would like to discuss this further, please don't hesitate to contact percepta.hr@percepta.com. We wish you the best in your future endeavors.

      Explore other reviews about Percepta

      5.0
      Jun 24, 2026
      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

      1.0
      Jul 2, 2026
      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company used to be a lot better

      Cons

      It went extremely downhill and they pretend you’re still getting paid enough to put up with that lol

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