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      Percepta

      Engaged Employer

      Percepta reviews

      Unstable execution of policy and frequent policy changes - Customer Service Representative Percepta Employee Review

      2.0
      Sep 26, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible to some employees and low call volume

      Cons

      Not supportive and arbitrary about policy. Changes in structure of company can make audits on departments such as QA to eliminate coaching for employees instead affecting employees due to self preservation.

      avatar
      Percepta Response
      2y
      Thanks for sharing your experience. We're always looking for ways to evolve and be the best for our team, so your feedback on policy changes is noted. Always striving for improvement! All the best!

      Explore other reviews about Percepta

      5.0
      Jun 24, 2026
      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

      1.0
      Jul 2, 2026
      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company used to be a lot better

      Cons

      It went extremely downhill and they pretend you’re still getting paid enough to put up with that lol

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