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      Percepta

      Engaged Employer

      Percepta reviews

      Decent pay - Customer Service Representative Percepta Employee Review

      4.0
      Sep 14, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I got to travel, manage data and work on a small team.

      Cons

      When a new contract was brought in for a new company we were all drowning due to lack of support and knowledge.

      avatar
      Percepta Response
      1y
      Thank you for sharing your experience with Percepta. We're glad to hear that you enjoyed the opportunities for travel and working in a close-knit team. We understand your concerns about the challenges faced with new contracts and the importance of support and knowledge during transitions. Your suggestion about having trainers with direct experience on the phones is valuable, and we appreciate your thoughtful advice. We'll continue working on ways to better support our teams in the future. Best of luck in your future endeavors!

      Explore other reviews about Percepta

      5.0
      Jan 16, 2026
      Business operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      Jun 24, 2026
      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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