Pros
The company owners definitely care about patients and are dong their very best to implement their Gold Standard of care at the office level. The office I worked in was clean and relatively up to date as dentist offices go. The doctors and my office were wonderful and I felt that they would go the extra mile to help patients. Most of the office staff were great to work with, but my manager had no authority to deal with the office slugs. I really liked my office Manager. She was fair and acted like she appreciated the work we did by saying thanks all the time.
Cons
Regional Directors are "out of touch" with reality. They still act like old school managing by threats and intimidation. They could use some training on coaching and leading by example instead of threatening people- that's a turn off to most of us younger generation. They also need to learn how to show appreciation for their employees; a thank you once in a while would go along way - or at least they could speak to the office employees when they "drop in" for a visit instead of just going to back to gossip with their favorite employees. Surely someone is doing something right at some point in time. Why just look for things to criticize. Why not get involved and help improve things. PC and Assistant pay is also way to low - they must be saving any "raise" money for themselves because employees at the worker bee level aren't getting any. And employee turnover is really high.