Pros
Good hours, staff is typically friendly and fun to work with, employee discount was great
Cons
I still, to this day, have nightmares about working at this place. If you are an animal lover, do not work here. Besides the fact that working retail in and of itself is a punishment that should be reserved for the worst of the worst criminals, regardless of the store, working at petsmart as someone who loves animals was eye-opening. It was my first job in high school and i thought itd be great to get experience working with animals there, but i was wrong. I very quickly learned that managers hire based on how they think youll do with retail, not based on any experience you have with animals. Most if not all of my coworkers had ZERO idea how to care for animals and gave customers made up advice they pulled from thin air. Every shipment had sick animals that we kept in the back. For the "less valuable" ones with a lower $ amount, managers would put off their vet appointments again and again until they inevitably died. For the more expensive ones, theyd get treatment and (if they survived) would be put up for sale. Employees are HEAVILY discouraged to deny the sale of an animal to a customer, so you end up having to box/bag up animals you know are going to die in no more than two weeks due to the customers lack of knowledge on it. I knowingly sent countless hamsters to their deaths in the hands of little children, and sent endless fish away to live in a 0.5 gallon bowl that would never be cleaned. I didnt expect their animals to be in great condition, i knew where they came from, but i at least expected the workers there to care. They are seen as and tteated like merchandise, property, an item, when in reality they are living breathing animals. If petsmart had their managers hire employees that care and know what theyre doing, maybe it wouldnt be so bad.
