Benefits are nice
Sick time is separate
Flexible schedule
Cons
Slow season sucks you loose commissions
Managers have no control - have to go through associate relations
Only 3 (or 2) upper managers have authority to actually do anything in the store even if you hold a manager title
PetSmart Response
3mo
We're happy to hear there are things you enjoy about #LifeAtPetSmart and are here to listen and support you! Please know you can always share feedback with the CareSmart line at 1-800-738-4693.
If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.
Cons
Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.
PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.