my experience - Dog Trainer PetSmart Employee Review

4.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

at least my management is good I make my schedule flexible in time they give PTO store discount plus a little discount in Banfield you can grow if your goal is to get a store

Cons

they have changed a lot in the past few years no overtime sometimes not enough hours they care more about money than employees

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PetSmart Response
3mo
Hi, we're happy to hear from you! Please know you can always reach our team via the anonymous CareSmart line at 1-800-738-4693. We appreciate you taking the time to share your thoughts with us!

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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