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      PetSmart

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      PetSmart reviews

      Great career path - Professional Pet Stylist PetSmart Employee Review

      4.0
      Apr 11, 2026
      Professional pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Got hired as a part time bather and moved on to academy to train (full time) and paid training. Plus full time guaranteed while grooming under supervision and 2 years following while under contract.

      Cons

      The hard part is working the 8 hour shifts they have without room to be flexible. Also , the many different personalities that work so closely together in the grooming salon can be challenging when there is competition to make commission and not enough dogs booked to be equal or fair. It can get ugly .

      avatar
      PetSmart Response
      2mo
      We appreciate you taking the time to leave a thoughtful review! We're glad you enjoy working with and take your concerns seriously. We'll pass your thoughts along and thank you for sharing!

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      3d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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