Great community and training, but profit-driven culture harms employees - Professional Bather PetSmart Employee Review

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Community and Coworkers Paid Training Generally Good Scheduling

Cons

Company got revamped and everything has been completely ruined, everything is about maximizing profit and treating employees as bad as humanly possible

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PetSmart Response
1mo
We're sorry to hear this was your experience and would like to learn more. If you're able to reach out to our team via the CareSmart line at 1-800-738-4693 we'd love try and help.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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