Great diversity and amenities, but leadership struggles persist - Anonymous employee PetSmart Employee Review

There are noticeable challenges with leadership consistency and long-term direction. Teams can be under-resourced, and priorities often shift, which can create confusion and inefficiencies. Decision-making can feel fragmented, especially across departments, and there isn’t always clear ownership of systems or processes. The culture is very results-driven, which can sometimes come at the expense of collaboration and recognition. It’s a good place to gain experience, but growth paths and organizational structure can feel unclear depending on the team. Often leadership can be vindictive, and fall on mean office politics that often exclude people who just want to work. Favoritism is rampant and if you do not make the cut you are subjected to even poorer communication, conflicting orders, or just straight public humiliation.