Poor training, high turnover, store leadership and admin/ corporate disconnect, mishandling of animals
PetSmart Response
1mo
Hi there! We’re glad to hear there are parts of #LifeAtPetSmart you enjoy, and we appreciate you sharing your concerns. Creating a safe and supportive environment for associates is important to us. If you’d like to connect directly with our team, our anonymous CareSmart line is always available at 1-800-738-4693.
If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.
Cons
Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.
PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.