Toxic management prioritizes profits over employee well-being - Anonymous employee PetSmart Employee Review

2.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- My actual team is full of amazing people

Cons

- No work/life balance - Management does not value our opinions or thoughts - All they care about is profits and not the actual people that are making this buisness do well - Make decisions about associates without reasoning or even discussions - They say they care but never make any meaningful positive changes

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PetSmart Response
1mo
We hear your concerns and appreciate you taking the time to review. Please know can always reach via the anonymous CareSmart line at 1‑800‑738‑4693 if you would like to connect with our team directly to share any more thoughts and receive support.

Explore other reviews about PetSmart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

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PetSmart Response
1d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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