Great coworkers, but management is highly problematic - Merchandise & Inventory Supervisor PetSmart Employee Review

1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

sometimes the customers are nice and the co workers are great.

Cons

management absolutely sucks. they did a restructure and cut my pay on top of the store leader pushing for me to step down after i took his advice he quit. leaving the whole store without pay. managment past the store level do not care for the animals either it feels. why do we sell fish bowls to small for any of the fish we sell.

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PetSmart Response
2w
We're sorry this was your experience working with us. We encouragfe you to reach out to the anonymous CareSmart line at 1-800-738-4693 to connect with us directly so we can learn more. Thank you for taking the time to share your thoughts!

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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