How bad do you want a job? - Cashier PetSmart Employee Review

1.0
Oct 22, 2008
Recommend
CEO approval
Business Outlook

Pros

You get to know lots of interesting people.

Cons

You have to clean up dog sh*t or any other type of animal waste which presents itself. Petsmart has stupid promotions that they expect you to PUSH down customers' throats. Store management didn't know sh*t from shinola. Even though they didn't know anything, they'd still go ahead with anything they thought was a good idea even when everybody else knew it was a bunch of sh*t. Management is often a bunch of bean-counters.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
23h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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