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      PetSmart

      Engaged Employer

      PetSmart reviews

      Overall it was a great experience and I would work there again! - Cashier/Customer Service Core PetSmart Employee Review

      4.0
      Aug 25, 2011
      Cashier/customer service core
      Recommend
      CEO approval
      Business Outlook

      Pros

      -everyone (customers, management, coworkers) were friendly! -get to greet people's pets and see different breeds that you may otherwise not encounter. -the work was easy and although stressful at times mostly laid back. -pay was good for retail.

      Cons

      -the occasional angry customer, but nothing that was out of the ordinary for a retail job. -on your feet A LOT, have to walk around if on the floor and can be boring if no customers are in the store, but if that happens facing can cure boredom.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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