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      PetSmart

      Engaged Employer

      PetSmart reviews

      Store Leader - Store Leader PetSmart Employee Review

      2.0
      Jun 22, 2016
      Store leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Enjoy working with other Store Leaders, staff, and customers. Not many jobs out there that allow you to "play with the puppies" while working.

      Cons

      Very stressful position. Job is not for the faint of heart. New ownership has stripped away service hours, reduced bonus structure and put into place a highly competitive scorecard that pits stores against each other. Now stores no longer work together and hold ideas back from one another in order to gain a competitive edge against the group. PetSmart is highly successful at making money at the expense of its employees.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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