Learning and Development - Learning and Development PetSmart Employee Review

1.0
Jun 25, 2016
Recommend
CEO approval
Business Outlook

Pros

For many years, the company was a great place to work. Everyone shared a passion for their work and everyone worked together to reach a shared vision.

Cons

The company was sold. Many passionate and talented people were let go. The rest of us were expected to pick up the slack for the 20% reduction in headcount. The charities team was eliminated with the communication to the company employees that they were creating new positions for them to filter into. Little did everyone know that those people were blocked from applying internally or externally. It was the saddest thing to watch a company that you loved for many years turn into a soulless corporate greed machine.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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