Pros
Easy to be passionate about what you do, helping animals. Team-members seem to care about each other. You can bring your dogs to work.
Cons
Overbearing work schedule, extremely unrealistic expectations of turnaround/deadlines on projects. Expectation that nights and weekends belong to the company. You are made to feel guilty if you use a vacation day to spend time with your family. Only way to be promoted is to have come from Payless Shoe Source. Long-time PetSmart associates are overlooked and "under qualified" for positions they have been training for for years, but if you came from Payless you can expect to be promoted within six months. All the compassion is gone from the company and they are very comfortable with burning out associates to the point where people quit out of anger. They are of the mentality that anyone at anytime is replaceable and they would rather hire someone new than invest in company culture. All of these things in more were relayed to HR on multiple occasions and by many associates during exit interviews but they are a closed door. They stick to their old accolades received while a publicly traded company (Top places to work in Phoenix, etc.) despite the fact that the company and culture that received those awards are dead and buried. Management has no clue what the next level of management above them is looking for, causes constant rework and redundancies.
