No longer great, not even good, = bad - Management PetSmart Employee Review

1.0
Jul 31, 2016
Recommend
CEO approval
Business Outlook

Pros

All the pros that I could list no longer exist. After the sale of the company the culture was changed very very quickly and all the pros were stripped away.

Cons

PetSmart, before the buyout, was a company led by true servant leaders who got that if we created a great place to work (great, not good) we would in the end create a company that customers loved and that was very successful financially. That is what happened. We survived the great recession with no stores closed and with strong sales growth that continued as the recession subsided. But when the buyout happened those leaders were asked to leave. After all, who would want great charismatic leaders who had so successfully led the company through the worst global economic downturn since the great depression. And the new leaders really could not care less about people or pets. They lack any creative or innovative leadership ability and have no interest in building a caring company that is a great place to work or shop. They are running a game plan out of someone's old school retail business playbook. For now they are making money but it is diminishing and will continue to do so over time. They have maybe five to seven years before bankruptcy and/or liquidation occur. It is inevitable. They have lost great talent and will continue to do so. The leaders don't seem to care and clearly have no interest in attracting strong talent. Just yes people who will drink whatever kool aid they are given. The company is already a soul less shell of what it once was. If you are job hunting run, don't walk, run away from this company. You absolutely can do better.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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