Blood on their hands. - Lead Pet Care Specialist PetSmart Employee Review

2.0
Aug 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunities to cross train in different departments, opportunities for continuing education for on the job success, building relationships with your team and regular customers over time.

Cons

For starters, after the corporate buyout in 2015; a lot of our good vendors for live animals were cut out, and lower quality vendors started supplying livestock. I can't tell you how many times animals have come in DOA or severely injured, caused harm to themselves, the pet care team, or other animals; and psychologically traumatized from the terrible conditions they come from. Also because of the buyout; my title as 'Pet Care Lead' went from being an actual, on-paper position with due compensation for pay; to being a De-facto title with me becoming the only full time associate being entrusted with supervisory functions. I was promised a promotion to management that never came. The training for pet care is a one hour lackluster pish-posh of company jargon at best. I was the ONLY one in the department who had a degree in the sciences.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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