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      PetSmart

      Engaged Employer

      PetSmart reviews

      Great employer for the right person. - Retail Store Manager PetSmart Employee Review

      4.0
      Nov 16, 2008
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good enviroment to be in if you love animals. Customers want to shop here and employees want to work here compared to employees in other retail enviroments. Industry insulated from many of the concerns about the economy. Competitive compensation package.

      Cons

      Certain field managers should not be positons they are in. Removal from these positions can be slow or non existent leaving them to do damage to the store staffing. This is a dynamic retail enviroment. You want to love animals to work here but it is still a business.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      23h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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