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      PetSmart

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      PetSmart reviews

      Aurora Petshotel is a horrible place to work. - GSA PetSmart Employee Review

      1.0
      Nov 30, 2008
      Gsa
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work with animals

      Cons

      The Management at this store was the most unprofessional staff I have ever worked for. They treat people like they are below them, and are all friends with eachother so if something happens and you need to turn to someone there is nobody because theyare all friends with one another and tell eachother everything. When it comes to bonus time they have tried to get out of paying for medical bills for staff and for hurt animals because they are almost at their limit for the year and another complaint will look bad against them.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      20h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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