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      PetSmart

      Engaged Employer

      PetSmart reviews

      Working at HQ can be fun, challenging, and quite enjoyable if you LOVE pets!!! - Management PetSmart Employee Review

      4.0
      Dec 10, 2008
      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      The VP management team is very competent, caring, and focused.

      Cons

      Medical benefits are pricey and a bit weak (high cost, high deductibles). The 401(k) plain sucks - too few investment options and you can't participate for 6 months - what is that all about? I could understand no company match for 6 months, but it's no skin off of a company's back to allow participation right away.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      20h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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