Changes - Anonymous employee PetSmart Employee Review

4.0
Jan 13, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Pet retail is fairly unique in my opinion. You create bonds with people and their pets that are different than the bonds formed with regulars at other retailers. - They do have the safety of the pets in mind. - Because PetSmart does a few different things (Grooming, training, boarding, and retail) there are a lot of options to try different things. The PetSmarts that I have worked in have always had managers who were more than happy to cross train people. - Overall, I would say PetSmart is a good company to work for at the moment, but we shall see what happens in the next few months/years as the execs try to get the company in top shape to go public, and then sell. - Flexible schedules for part-timers - Minimum starting pay in this area seems to be around $9

Cons

- It's retail. The only person who *might* have set hours is the store manager, depending on how ethical they are. And most likely, you will be working all weekend, every weekend. - Of course the company, region, and district gives stores direction, the actual success and failure of the store and the morale of the store very much depends on the store managers. In my area there is what is referred to by a lot of people as the "good ol' boys club". This is referring to a group of store managers that have been around for a very long time, and generally, they have a set of rules that they follow that benefits themselves and their schedules, while caring very little about everyone else. - The company is changing. That could be good, or bad, but currently, corporate are trying to maximize profits and improvements without recognizing that the changes they are making and the additional tasks they would like to be done at store level requires time and manpower. Of course, they simultaneously cut hours. - They really only want part-timers. It is extremely difficult to secure a full time position.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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