That escalated quickly - Analyst PetSmart Employee Review

1.0
Mar 29, 2017
Recommend
CEO approval
Business Outlook

Pros

can bring pets to work

Cons

Another review said it this is no longer the same old PetSmart. That in and of itself is not a bad thing. Prior to going private, the management team was clearly making short term decisions as most public companies with quarterly earnings calls are wont to do. When the PE people took over, it was honestly fine that they riffed a bunch of dead weight to make the company more efficient. Unfortunately, this was about the limit of their leadership prowess. I have not before encountered a management team with such an undeserved sense of self worth. Despite coming in and talking good game about building and sustaining a highly performing company, their have made some head scratching decisions. If their goal truly is to position this company for the long term, I have to say they simply are not good at their jobs. On the other hand, despite the whopping nigh $9B price tag they paid for the company, the LPs only actually coughed up around $2B in equity for an asset with something like $1B in annual ebitda....so barring the company going under quickly it is clear the equity partners will get their return, bondholders might get waxed, and perhaps this has been management's true goal all along. In that case, I guess they are good at what they do. Worth adding PetSmart debt is trading at around $93 on secondary markets. (all this is publicly available information).

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All