Pros
Open door policy is openly communicated
Cons
Training is lacking when being promoted or hired into a Leadership position usually having to learn as you go. Investigations are not done properly when accusations are brought up about a member of leadership. Leadership position do not get coached they can be terminated on the spot because of the position they hold which does not allow for a proper investigation majority of the time. Accused may not provide evidence that will prove the accusations are false. The accused are usually not allowed to participate or be involved with the investigation. Human Resource department are not present for terminations (in person or on a call). Termination can happen from immediate date of accusation or can happen over a month later from the date the incident happened (allows information/documents that would help the investigation to be destroyed because its only held/available for 30 days per Policy and Procedure). After termination HR nor Leadership members will not return calls or messages to discuss termination. Third party CARESmart is not taken seriously to help associates concerns. Never placed on a action plan (write up) for work performance or behavior issues the 8 1/2 years employed with PetSmart but still terminated.
