Corporate HQ is a sad, miserable place to work (that used to be great.) - Anonymous employee PetSmart Employee Review

1.0
Apr 11, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was a wonderful place to work until the new leadership came on board/company went private. Bringing pets to work is the only pro left.

Cons

After new senior leadership it all went down-hill. Tense, depressing atmosphere and many long-time employees left the company or were let go. CEO wants no reminders of the past and has established a culture of fear and dictatorship. Sad to see a company change for the worst almost overnight.

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5.0
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Pros

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Cons

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1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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