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      PetSmart

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      PetSmart reviews

      Good Job if You Have the Passion - Sales Associate/Cashier PetSmart Employee Review

      4.0
      Apr 25, 2017
      Sales associate/cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      -So many animals!! -Company is doing some pretty good things -Many options within the company--move up or change position -15% discount for employees -Lots of opportunities to learn more about animals

      Cons

      -Base pay is pretty low for all the sh*t you deal with (literally) -Work environment completely dependent on management and coworkers -Customers can be RUDE. -Have to see a lot of mistreated animals -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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