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      PetSmart

      Engaged Employer

      PetSmart reviews

      Home Office - Financial Analyst PetSmart Employee Review

      2.0
      Jun 11, 2017
      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pets at work, fun product, brand recognition, free events, and on site gym and daycare. The campus is very nice and well maintained.

      Cons

      The new ownership has ruined what was a great, thriving company. There have been five layoffs since they took over, or "reorgs" as they sometimes call them in order to hide it from the media. They are trying to squeeze every last drop of money out of the company and energy out of the associates. They do not care at all about the stores or hard working associates in the field. As the sales continue to tank, they are increasingly resorting to shady business practices. If you value your career stay away.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      23h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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