Things to know about PetSmart - Stocker/Petcare PetSmart Employee Review

3.0
Jan 23, 2009
Recommend
CEO approval
Business Outlook

Pros

You'll learn a lot about animals and how to care for them knowing that later on in life when children come around, you'll know how to care for the family pet. Also, a variety of animals aproach the store.

Cons

When working in the dept. of pet care, you have to clean up all of the habbitats and it could get pretty messy.. especially for the morning shifts.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
22h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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