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      PetSmart

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      PetSmart reviews

      CEO and Senior Team have ruined PetSmart - Senior Marketing Manager PetSmart Employee Review

      2.0
      Aug 5, 2017
      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having worked there for 11 years, it was evident: treat your employees well and they become ambassadors for your brand. We had corporate goals and clear pathways to achieve them. AND we made a ton of money!!!!

      Cons

      Today, the Senior team throws noodles of ideas on the wall and hope one sticks. They have no vision, time or patience to see anything thru. Their entire focus is on weekly profits, not building a loyal customer base. Their brand ambassadors wake up wondering every day what happened to the company I work for? Very sad for a company that was an AMAZING culture to work for.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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