If you are passionate about animals this is a great place to work . - Anonymous employee PetSmart Employee Review

4.0
Sep 11, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of animal interaction of many ages and sizes. Make new furry friends daily, share experiences and smiles with all.

Cons

Very hands on, fast pace atmosphere, must be able to multitask.

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PetSmart Response
8y
Thank you! We love our pets at PetSmart and are glad you share our passion and enjoyed interacting with animals at work. We feel it’s a pretty special place, as well! Thank you for sharing!

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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